01Add your properties and your brand
Name, address, logo and one colour. That's the whole setup — about a minute per property.
Guests, cleaners, staff — one home
Every guide your rental business runs on, in one place.
Company processes, cleaner turnarounds, staff training and the guest check-in experience — all in GuideChimp, instead of spread across WhatsApp groups, half-finished docs and PDFs nobody can find.
- No app for guests
- A link per audience
- Free to start
Riverside Stays6 guides live
Company guidesevery property
Guest background checks6 sections · 3 videos
Inbox rules for the VA4 sections · 2 videos
Chargebacks & disputes3 sections
Property guidesThe Wharf Loft
Guest guide8 sections · 412 views
Cleaner guide5 sections · 34 views
Staff guide7 sections · 11 views
New cleaner starts MondaySend one link, not six
Where your instructions live right now
- The WhatsApp group
- A Google Doc from 2023
- That PDF you email cleaners
- A voice note
- Screenshots in your camera roll
- Notion, briefly
- Airbnb saved messages
- A printed folder in the flat
- Your head
Pick one home instead.
One place, two kinds of guide
Your business runs on more than a guest guidebook.
Some of what you know belongs to the company and applies to every property. The rest belongs to one building, and changes depending on who walks in. GuideChimp holds both, so there is one place to look and one place to update.
Company guides
The processes that apply everywhere
Written once for the whole business, not copied into every property. New team member? Send the link and they read the same thing your last hire did.
- Running a background check on a guest
- How the VA handles the inbox
- What to do about a chargeback
- Pricing and calendar rules
- Onboarding a new cleaner
Built from text, numbered steps, photos, video and maps — whatever the process actually needs.
Applies to
- The Wharf Loft
- Harbour Flat
- Dockside Studio
- +6 more
Property guides
One per audience, per property
Each guide has its own link, so a cleaner never opens the guest welcome and a guest never sees your turnaround checklist.
- Guest guideThe branded check-in experience — arrival steps, Wi-Fi, parking, appliances, your local picks.
- Cleaner guideTurnaround steps, linen counts, where the spare bulbs live, bin day. Filmed once.
- Staff guideFor a VA or co-host: what this property needs, who to call, how to handle a lockout.
Separate links, separate PINs, separate view counts
Riverside Stays
The Wharf Loft
12 Wapping Wharf, Bristol
Check-in 3:00 PMCheckout 10:00 AM
Getting inDoor code, key safe, 3 steps
Appliances5 short how-to videos
Wi-FiTap to copy the password
Local guidePriya's 5 favourite spots
HomeGuidesLocalRulesContact
What it changes
Stop being the search function for your own business.
Almost every question you answer twice is a question that should have been written down once. Guests, cleaners and staff all get somewhere to look that isn’t you.
- 01
Onboard someone in an afternoon, not a fortnight
A new cleaner or VA gets a link instead of a fortnight of you explaining things twice. Everything they need is written down, in order, with the videos that show it — so training happens without you in the room.
- 02
One version of the truth
No more wondering whether the doc, the group chat or the printed folder is current. You change it in one place and everyone who opens the link sees the change — including whoever is standing in the flat right now.
- 03
A check-in experience that looks like you
Guests get your logo, your colour and your words rather than a platform's template. It answers the arrival questions before they're asked, which is where most small complaints come from.
What’s inside
One builder for every kind of guide.
A guest welcome and a cleaner’s turnaround are the same job: explain something clearly, with pictures, in the right order. The same blocks build both.
Build any process from blocks
A turnaround, a roof terrace, how to handle a chargeback — add a section for anything. Stack text, numbered steps, photos, video and a map in whatever order it needs, and reorder them any time.
- 1TextStrip the bed before you touch anything else
- 2Steps6 steps · the turnaround, in order
- 3PhotoHow the linen cupboard should look
- 4VideoResetting the boiler
- 5MapWhere the bins go
Show it once, on video
The boiler, the bin store, the way you want beds made. Film it on your phone and it trains every hire after this one.
Your brand on every guide
Add your logo and pick one colour. Every guide you share retunes to it — headers, tiles, buttons and links.
The places you’d actually send them
Pin your local spots with a line on why each one is worth it, plus price and opening hours.
See it as your guest will
A live phone preview sits beside every editor, so you never publish something you haven’t seen.
A separate link for every audience
Each guide gets its own URL and QR code, its own optional PIN and expiry, and its own view count — so you can see the cleaner actually opened it. Nobody makes an account.
- Guestsguidechimp.app/g/wharf-loft
- Cleanersguidechimp.app/g/wharf-turnaround
Nothing to install, nothing to log into
It opens in the browser your guest or cleaner already has — no app, no seat to buy for a contractor. Rename or hide any section and the change lands on their phone straight away.
Show or hide any sectionRename it to your words
Guest guides, included from day one
The guest side starts eight sections ahead.
Every new guest guide arrives with the questions already laid out, so you’re filling in blanks rather than staring at an empty page. Rename any of them, hide what you don’t need, add your own on top. Team guides start blank on purpose — your process isn’t a template.
- Getting inMap, times, steps, door codes
- ParkingFree or paid, on or off site
- Wi-FiTap-to-copy password
- AppliancesVideo how-tos
- Local guideYour pinned recommendations
- House rulesEach with the reason why
- CheckoutA short leaving checklist
- ContactWhatsApp, call, emergency numbers
How it works
Set up before your next changeover.
01
02Build a guide per audience
Fill in the guest sections, then add cleaner and staff guides from your own blocks and videos. Anything that isn't about one building becomes a company guide.
03Send the right link to the right person
The guest link goes in your welcome message or a QR on the counter. The cleaner and staff links go to your team. Edit any of them later — the links never change.
From hosts
One place to point at.
“Onboarding used to be me on the phone for two weeks. Now a new cleaner gets three links on day one and I hear from them when something is actually wrong.”
Priya Raman9 properties · Bristol“Our process lived in a WhatsApp group nobody could scroll back through. Having one place to point at ended most of the arguing.”
Marcus ElleryCo-host · Cotswolds“I filmed the boiler and the washer on my phone in ten minutes. That clip has now trained four different cleaners.”
Hannah Whitcombe6 properties · Leeds“My VA has the company guides, my cleaners have the turnaround, guests get the pretty one. Same tool, three different doors.”
Tomás VieiraServiced apartments · Lisbon“Guests keep mentioning the local recommendations in reviews. It reads like it came from a person, because it did.”
Aisha BelloCoastal lets · Norfolk- What's the difference between a company guide and a property guide?
- A company guide is a process that applies across the whole business — running a background check, how the VA handles the inbox, what to do about a chargeback. A property guide belongs to one building, and you make one per audience: guests, cleaners, staff.
- Can a cleaner see the guest guide?
- No. Every guide has its own link, so people only ever see the one you sent them. Guest guides open as a branded welcome; team guides open as a plain index, because hospitality framing reads as odd to someone at work.
- Do my team or guests need accounts?
- Nobody does. Both open as a normal web page on any phone — no app, no login, and no per-seat cost for a cleaner you use twice a month.
- Is this any good for onboarding a new team member?
- It's the reason most people start. Instead of explaining everything twice, you send the company guides plus the property guides they'll work on. They read the same thing your last hire did, videos included, and you're not on the phone all week.
- Does it work with Airbnb, Vrbo and Booking.com?
- Yes, because it isn't tied to any of them. Paste the guest link into your welcome message on any platform, print the QR for the kitchen counter, or send it to direct-booking guests yourself.
- Can I change a guide after I've shared the link?
- Any time. The link stays the same and edits appear immediately, so you can fix a door code mid-stay or correct a turnaround step without resending anything.
- How long does this take to set up?
- A first guest guide takes most hosts under an hour, since the sections are already laid out. Team and company guides take as long as the process is — but you write each one once, for good.
- Are the guides private?
- Each link is unguessable, and you can add a PIN or an expiry date per guide. You can also see how many times each link has been opened, which is a useful way to tell whether the guide was actually read.
Get it all out of your head and into one place.
Start with the guide you’re most tired of explaining. Add the rest as you go.
- Free to start
- No card required
- Unlimited guides per property