GuideChimp is where you write down how your business runs: SOPs for your VA and ops team, turnaround checklists for cleaners, how-tos for maintenance, and the guest guide too. Share each one with a link, so new hires get up to speed without calling you. Nothing to download, no login.
Free to start. No card required.
Fwd: Fwd: Re: cleaning
Turnaround checklist (use this one)
So every questioncomes back to you.
Write it once, send the link, and your team and guests find the answer themselves instead of messaging you.
SOPs
Some processes aren’t tied to one property: how you vet guests, how your VA answers the inbox, what to do about a chargeback. Write them up as SOPs that cover your whole portfolio, so every new hire learns the same way your last one did.
Cleaner guides
Lay out the clean step by step, with photos, in the order it’s done: which bin goes out on which night, where the fresh linen lives, how to reset the heating. Write it once, and every cleaner, new or regular, does the job the same way.
Staff guides
A guide for your VA, co-host or maintenance team: who to call when a guest is locked out, where the spare key is, how to handle a boiler call-out at 11pm. They can sort it without ringing you.
Guest guides
Guest guides start with the sections already laid out: getting in, parking, Wi-Fi, how things work, local picks and house rules. Fill in the blanks and the live preview updates as you type.
A guide is just a link, so it drops into the check-in message your PMS already sends. Works with Airbnb, Booking.com and Vrbo guests too.
…and many more.
Or a QR code onthe kitchen counter.
Scan for your guide
Free to start. No card required.
It's the reason most people start. Instead of explaining everything twice, you send your SOPs plus the property guides they'll work on. They read the same thing your last hire did, videos included, and you're not on the phone all week.
An SOP (standard operating procedure) is a process that applies across the whole business: running a background check, how the VA handles the inbox, what to do about a chargeback. A property guide belongs to one building, and you make one per audience: guests, cleaners, staff.
No. Every guide has its own link, so people only ever see the one you sent them. Guest guides open as a branded welcome; team guides open as a plain index, because hospitality framing reads as odd to someone at work.
Nobody does. Both open as a normal web page on any phone, with no app, no login and no per-seat cost for a cleaner you use twice a month.
Any time. The link stays the same and edits appear immediately, so you can fix a door code mid-stay or correct a turnaround step without resending anything.
A first guest guide takes most hosts under an hour, since the sections are already laid out. Team guides and SOPs take as long as the process is, but you write each one once, for good.
Each link is unguessable, and you can set an expiry date so a link stops working after checkout. You can also see how many times each link has been opened, which is a useful way to tell whether the guide was actually read.
Yes, because it isn't tied to any of them. Paste the guest link into your welcome message on any platform, print the QR for the kitchen counter, or send it to direct-booking guests yourself.
